Help

Open Orders to follow it from Placed to Preparing to Ready. If you’re signed in, your orders show on any device. Guest orders are only remembered in the browser you ordered from.

Preparation times are estimates and stands get busy, especially around half-time. If it's been much longer than you expected, go to the stand with your order number and ask them to check.

Show your order number at the stand you ordered from. Staff can see exactly what you ordered and sort it out.

Not in the app once it's placed, because the stand may already be preparing it. Ask the stand directly. If the stand cancels your order, you'll see it in Orders and any payment for it is refunded to the way you paid.

Seat delivery is only offered at some venues. If it's available, choose it at checkout and enter your section, row and seat exactly as printed on your ticket.

The payment options for your stand are shown at checkout. SitBites never asks for your mobile money PIN outside your phone's own payment prompt.

Check Orders. If you ordered as a guest, make sure you’re in the same browser you ordered from. If it still isn’t there, keep your payment confirmation message and show it at the stand.

No, you can order as a guest. An account keeps your orders on every device and sends you updates when your food is ready.

Use Forgot password on the sign-in page. We’ll text a code to your phone number so you can choose a new one.